If you have sent a message, you can easily review which recipients have or haven't read it.
You can also export a list of these recipients or send them a message based on whether they have read the message or not.
This is really useful for checking if people have seen important or urgent messages, such as club cancellations as you can then produce a list of parents for you to call on the phone or send them a subsequent message, text or email.
If you have accessed this article via the help centre, follow instructions from Step 1 below. If you have accessed this article via a Show Me walkthrough, follow instructions from Step 4.
1) Log in to Reach More Parents.
2) Click the envelope icon to access the Message Centre.
3) Expand the mailbox you sent the message from on the left hand side and Click Sent.
4) Search for the message you sent previously and Click the message.
You can either scroll through or search via the magnifying glass icon at the top-right corner of the Sent box.
5) Click Show Responses
6) Click each area of the pie chart to filter recipients by Read or Unread.
7a) If you want to export or message All users that have Read or Unread the message: Tick the tick-box at the top of the list of users and move on to Step 8.
7b) If you want to export or message specific users that provided this response: Tick the tick-box next to each individual user and move on to Step 8.
8) Click Actions.
9a) If you want to export a list of the selected users, click Export and select your export method (CSV, Excel or PDF)
9b) If you want to message the selected users, click Message and type your subject line, message content and Send.
*If you want to send them an email or text message, use the 'Additional Message Notifications' button before clicking Send.