Please note the below requirements when using this feature;
1. If Childcare Vouchers were used as part of the payment to be refunded, it is currently not possible to issue a Partial Refund for this.
2. Should you have already issued a partial refund for a payment, you cannot then issue a further partial refund on the same payment.
To use this, please first locate the payment you are wishing to refund. Instructions for this can be found here.
Next, click the Cog next to the payment in question.
On the menu that appears, select Refund User.
You will now be presented with a screen like the one below. Here you can either set a fixed Value or select a Percentage of the original payment value to refund to the parent.
Next, enter in a reason for issuing the refund. This is solely for reporting purposes and is optional.
Finally, type in REFUND in all capitals to validate the request.
Then select Refund £X.XX to confirm.