Refund Charges Now Being Imposed - updated March 17th
sQuid had previously advised that no charges would apply for refunds related to their closure. However, they have now reversed this position and confirmed that a £10 refund fee will be applied, as outlined in their terms and conditions. If you have £10 or less in your purse, you will not have the option to request a withdrawal
Click here to view sQuid's Terms and Conditions
We are very disappointed that sQuid has chosen to introduce this charge, but unfortunately, this decision is out of Weduc and the schools control.
For your information, sQuid Customer Services can be contacted at customerservice@squidcard.com
If you have a positive balance, above £10, in your purse, you can withdraw that balance to a payment card. You may wish to complete this action if you have been issued with a refund.
Follow the below instructions to withdraw your balance.
1) Open the app and browse to the Parent Portal.
2) Tap Payments.
3) Tap Request a balance withdrawal for this purse.
4) Tap the field containing £ 0.00 and enter the amount you wish to withdraw. If you wish to withdraw the full balance, tap Withdraw All.
5) Tap Withdraw at the bottom of the screen.
*Please note Withdrawal requests can take up to10 working days to arrive back into your account.