To start, first go to your Weduc Payments admin area by clicking on the Payments icon on Weduc.
Next, click on Manage Sales.
Now, select View Refunds
Note: If this feature does not show for you, please click here for instructions on how to enable this.
From here, you will now see all refund requests that parents have made, and its status (Processed, Requested, Rejected). This screen will also show you all refunds you issue without a request.
From here, change the Select Status drop down to Requested to show only the outstanding requests.
Click on the cog to the right of the request.
Now select either Approve or Decline.
Approve - This approves the refund and adds the funds back as credit onto the parents Weduc Payments account for future use.
Decline - This rejects the refund request and will show as Rejected on the parents side of the system with a note to contact you if they have queries regarding this.
Should the parent wish for the refund to be issued back to their bank account, they can do this by following the guide here.